Privacy Policy

To provide our healthcare services, we may collect:

Personal Information

• Full Name
• Date of Birth
• Gender
• Phone Number
• Email Address
• Address (if required)

Health Information

• Selected laboratory tests
• Health packages
• Appointment details
• Medical reports and laboratory results
• Home sample collection information (if applicable)

Account Information

• Login credentials
• Profile information
• User preferences

Payment Information

For online payments, BilltroCare stores only payment references and transaction IDs. We do not store debit card, credit card, or banking credentials.

Technical Information

• Device type
• Browser information
• IP address
• Operating system
• Cookies and usage analytics

We use your information to:

• Create and manage your account
• Book laboratory appointments
• Deliver digital reports securely
• Process payments
• Provide customer support
• Send appointment reminders and notifications
• Improve platform performance and user experience
• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements

We use your information only for purposes related to providing healthcare services and improving our platform.

Your information is shared only when necessary. We may share data with:

• Partner diagnostic laboratories for appointment processing
• Payment gateway providers to complete transactions
• Cloud infrastructure providers for secure data storage
• Government or regulatory authorities when legally required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Protecting your health information is our priority.

BilltroCare implements industry-standard security measures including:

• Encrypted data transmission (HTTPS/SSL)
• Secure cloud infrastructure
• Role-based access control
• Authentication and authorization mechanisms
• Regular security monitoring and updates
• Data backup and recovery procedures

While we strive to protect your information, no online system can guarantee absolute security.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account, subject to legal requirements
• Withdraw consent where applicable
• Request a copy of your stored information
• Report concerns regarding your privacy

Requests may require identity verification to protect your information.

BilltroCare is intended primarily for adults.

Users between 13 and 17 years of age should use the platform with the involvement or consent of a parent or legal guardian where required. Children under 13 should not create an account directly.

We use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website performance
• Monitor platform usage
• Enhance security

BilltroCare does not use cookies for third-party advertising or behavioral ad tracking. You may disable cookies through browser settings, although some features may not function correctly.

BilltroCare may integrate with trusted third-party services including:

• Payment gateways
• Cloud hosting providers
• SMS and email notification services
• Analytics tools
• Diagnostic laboratory partners

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

When significant changes are made, we will notify users through our website, email, or within the platform. The latest version will always be available on BilltroCare.

If you have questions regarding this Privacy Policy or your personal data, please contact us.

Customer Support
support@billtrocare.com.np